Information We Collect About You
Your Location. When you use the Services we may collect your precise location data. We may also derive your approximate location from your IP address.
Your Call and SMS Data. In connection with providing Services, we may receive call data, including the date and time of the call or SMS message, the parties phone numbers, and the content of the SMS message. You consent to the receipt, collection, and storage of this information.
How We Collect Your Information
Directly From You. We collect information you provide directly to us, such as when you request information, create or modify your personal account, request Services, complete a Careit form or application, contact customer support, make a purchase or otherwise communicate with us. This information may include, without limitation: name, date of birth, e-mail address, physical address, shipping address, business address, phone number or other personal information you choose to provide.
Through Your Use of Services. Additionally, we may also collect information that you provide to use while using our Services. The following are examples of situations in which you may provide Your Information to us:
When you fill out forms or fields through our Services;
When you register for an account with our Service;
When you post events to our Service;
When you order products from, or through our Service;
When you sign up for any newsletters or other materials through our Services;
When you provide information to us through a third-party application, service or Website;
When you communicate with us or request information about us or our Services, whether via email or other means;
When you participate in online surveys;
When you participate in any of our marketing initiatives, including, contests, events, or promotions; and
When you participate in forums, reviews or provide user generated content or other submissions.
From Third Parties. We may collect information about you from sources other than you, such as from social media websites (i.e., Facebook, LinkedIn, Twitter or others), blogs, other users and our business partners. We may also receive information from other sources and combine that with information we collect through our Services. For example if you choose to link, create, or log in to your Careit account with a social media service, e.g. Facebook, or a payment provider, e.g. Apple Pay or Google Wallet, or if you engage with a separate App or Website that uses our API, or whose API we use, we may receive information about you or your connections from that Site or App.
From Technology Used. We also automatically collect information via the Website or App through the use of various technologies, including, but not limited to cookies and pixel tags (explained below). We may collect your IP address, browsing behavior and device IDs. This information is used by us in order to enable us to better understand how our Services are being used by visitors and allows us to administer and customize the Services to improve your overall experience.
Technologies such as cookies (a small file placed on your device), pixel tags, web beacons, touch heatmaps, user recordings, crash videos, scripts and similar technologies that create and maintain unique identifiers are used by us and our partners, affiliates, advertisers, analytics teams, or service providers. These technologies are used in analyzing trends, administering the Site, tracking user’s movements around the Site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
From Devices Used. When you use our Services through your computer, mobile phone, or other device, we may collect information regarding and related to your device, such as hardware models and IDs, device type, operating system version, the request type, the content of your request and basic usage information about your use of our Services, such as date and time. In addition, we may collect information regarding application-level events and associate that with your account to provide customer service. We may also collect and store information locally on your device using mechanisms such as browser web storage and application data caches.
Information We Do Not Collect
We do not collect or store payment information, including credit/debit card details, or billing information. However, we may facilitate the transfer of your payment information to third party payment processor gateways. All payments are handled by the third party secure payment provider gateway.
How We Protect Your Information
We protect Your Information using commercially reasonable technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls. Although we take measures to secure Your Information, we do not promise, and you should not expect, that your personal information, or searches, or other information will always remain secure. We cannot guarantee the security of our information storage, nor can we guarantee that the information you supply will not be intercepted while being transmitted to and from us over the Internet including, without limitation, email and text transmissions.
How We Use Your Information
We use Your Information to:
Provide users with our Services and customer support including, but not limited to, confirming emails related to our services, reminders, confirmations, requests for information, and transactions;
Contact you and provide you with information;
Analyze, improve and manage our Services and operations;
Resolve problems and disputes, and engage in other legal and security matters; and
Enforce our Terms of Service.
Additionally, we may use Your Information to:
Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Careit and other companies, where permissible and according to local applicable laws;
Display advertising, including advertising that is targeted to you or other users based on your location, interests, as well as your Careit activities; and
Verify your identity and prevent impersonation, spam or other unauthorized or illegal activity including, without limitation, infringement of intellectual property rights of third parties.
How We Share Your Information
With third party Service Providers to enable them to provide the Services you request;
With the general public if you submit content in a public forum, your reviews, comments, or other features of our Services that are viewable by the general public;
With third parties with whom you choose to let us share information, for example other Apps or Websites that integrate with our API or Services, or those with an API or Service with which we integrate;
With Careit subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data verification, data centralization and/or logistics purposes;
With affiliated entities that provide payment processing services on our behalf;
With third-party vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf (note: these companies are authorized to use Your Information only as necessary to provide these services to us and are contractually obligated to keep Your Information confidential);
In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our user agreements, Terms of Service, or policies, or to protect the rights, property, or safety of Careit or others;
In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
With any person who, in our reasonable judgment, is authorized to receive Your Information as your agent, including as a result of your business dealings with that person (for example, your attorney)
If we otherwise notify you and you consent to the sharing; and
In an aggregated and/or anonymized form which cannot reasonably be used to identify you.
We may share certain information we collect about you, and your activities using our Services with third parties, and we may be compensated for this information by the recipient. This information may include, but is not limited to, Donor business name and location, number of team members on a business account, time of donation, type of food in a donation, size of donation, total pounds donated, entity responsible for transportation of donation, final nonprofit that received the donation, meals or grocery giveaways posted by nonprofit, and number of users interested in each giveaway.
Social Media Sharing
Our Services may now or in the future integrate with social sharing features and other related tools which let you share actions you take on our Services with other Apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.
Any information or content that you voluntarily disclose for posting publicly to our Service or the social sharing service becomes available to the public, as controlled by any applicable privacy settings that you set with the social sharing service. Once you have shared User Content or made it public, that User Content may be re-shared by others. If you remove information that you posted to our Service or the social sharing service, copies may still remain viewable in cached and archived pages, or if other users or third parties, using our Service or the social sharing service, have re-shared, copied or saved that User Content.
Analytic Services Provided By Others
Links to Third-Party Websites
Do Not Track Settings
International Privacy Practices
Transferring Your Personal Information. In order to provide our products and services to you, we may send and store your personal information outside of the country where you reside or are located, including to the United States. Accordingly, if you reside or are located outside of the United States, your personal information may be transferred outside of the country where you reside or are located, including countries that may not, or do not, provide the same level of protection for your personal information. We are committed to protecting the privacy and confidentiality of personal information when it is transferred. By using and accessing our products and services, users who reside or are located in countries outside of the United States agree and consent to the transfer to and processing of personal information on servers located outside of the country where they reside, and that the protection of such information may be different than required under the laws of their residence or location
Transfers Out of the European Economic Area. To deliver Services to you, it is sometimes necessary for us to share your personal information outside the European Economic Area (EEA). If you reside or are located within the European Economic Area and such transfers occur, we will take appropriate steps to comply with applicable law.
|Your Rights Under the GDPR
|Right to Access
|The right to be provided with a copy of your personal information (the right of access)
|Right to Rectification
|The right to require us to correct any mistakes in your personal information
|Right to be Forgotten
|The right to require us to delete your personal information—in certain situations
|Right to Restriction of Processing
|The right to require us to restrict processing of your personal information—in certain circumstances, e.g. if you contest the accuracy of the data
|Right to Data Portability
|The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations
|Right to Object
|The right to object:
- at any time to your personal information being processed for direct marketing (including profiling);
- in certain other situations to our continued processing of your personal information, e.g. processing carried out for the purpose of our legitimate interests.
|Right Not to be Subject to Automated Individual Decision-Making
|The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you
If you wish to exercise your rights under the GDPR, please email us at email@example.com. The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in the European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred.
For further information on each of your rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioner’s Office (ICO) on individual rights under the General Data Protection Regulation.
California Resident Privacy Rights
Shine The Light Law. California residents are entitled to request information concerning whether a business has disclosed Personal Information to any third parties for their direct marketing purposes. California residents may request and obtain from us once a year, free of charge, information about the personal information, if any, we disclosed to third parties for direct marketing purposes within the immediately preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information within the immediately preceding calendar year.
California Consumer Privacy Act (CCPA). You have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to exercise free of charge:
|Disclosure of Personal Information We Collect About You
|You have the right to know:
- The categories of personal information we have collected about you;
- The categories of sources from which the personal information is collected;
- Our business or commercial purpose for collecting or selling personal information;
- The categories of third parties with whom we share personal information, if any; and
- The specific pieces of personal information we have collected about you.
- Please note that we are not required to:
- Retain any personal information about you that was collected for a single one-time transaction if, in the ordinary course of business, that information about you is not retained;
- Reidentify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered personal information; or
- Provide the personal information to you more than twice in a 12-month period.
|Personal Information Sold or Used for a Business Purpose
|In connection with any personal information we may sell or disclose to a third party for a business purpose, you have the right to know:
The categories of personal information about you that we sold and the categories of third parties to whom the personal information was sold; and
The categories of personal information that we disclosed about you for a business purpose.
You have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to opt-out of the sale or disclosure of your personal information. If you exercise your right to opt-out of the sale or disclosure of your personal information, we will refrain from selling your personal information, unless you subsequently provide express authorization for the sale of your personal information. To opt-out of the sale or disclosure of your personal information, email us at firstname.lastname@example.org.
|Right to Deletion
|Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
- Delete your personal information from our records; and
- Direct any service providers to delete your personal information from their records.
- Please note that we may not delete your personal information if it is necessary to:
- Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
- Debug to identify and repair errors that impair existing intended functionality;
- Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
- Comply with the California Electronic Communications Privacy Act;
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
- Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
- Comply with an existing legal obligation; or
- Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
|Protection Against Discrimination
|You have the right to not be discriminated against by us because you exercised any of your rights under the CCPA. This means we cannot, among other things:
- Deny goods or services to you;
- Charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;
- Provide a different level or quality of goods or services to you; or
- Suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services.
Please note that we may charge a different price or rate or provide a different level or quality of goods or services to you if that difference is reasonably related to the value provided to our business by your personal information.
If you are a California resident and would like to exercise your rights, please submit your request in writing to: email@example.com
Our Information Retention Policy
Unless otherwise required by law, we typically retain the information we collect for three (3) years, though we may retain the information for as long as needed for our business and legal purposes.
The Site and Services are intended for users who are 13 years old or older. Furthermore, we do not knowingly collect Personal Information from persons under the age of 13. If you are under the age of 13, please do not provide us with information of any kind whatsoever. We encourage parents and guardians to spend time with their children online and to be familiar with the websites they visit and the Apps they use. If you have reason to believe that we may have accidentally received information from a child under the age of 13, please contact us immediately at firstname.lastname@example.org. If we become aware that we have inadvertently received Personal Information from a person under the age of 13, we will delete such information from our records.
Last updated: December 23, 2021